Refund policy

Return & Refund Policy

Last Updated: August 20, 2026

At Noviro, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to request a return and refund within 30 days of receiving your order, subject to the conditions outlined below.

30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item should be:

Unused and in its original condition
Free from damage caused by the customer
Returned with original packaging where reasonably applicable
Accompanied by proof of purchase or order information

Items that have been used, damaged, altered, or returned without sufficient order information may not qualify for a refund.

How to Request a Return

To request a return, please contact us at:

support@noviro67.online

Please include:

Your full name
Order number
Product name
Reason for the return
Relevant photos if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions when applicable.

Please do not send an item back before contacting us. Returns sent without prior communication may not be processed correctly.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other information to help us verify the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Refunds

Once your return has been received and reviewed, we will determine whether the item qualifies for a refund.

Approved refunds will generally be issued to the original payment method used to place the order.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or financial institution.

Return Shipping

For eligible returns due to a change of mind or personal preference, return shipping arrangements may be determined on a case-by-case basis.

If the return is related to an incorrect, damaged, or defective item caused by an issue on our side, please contact us before arranging a return so that we can provide appropriate instructions.

Exchanges

If you would like to exchange an item, please contact our customer service team. Depending on product availability and the circumstances of the request, we may provide an exchange or another suitable solution.